Returns & Refund Policy

Welcome to Veltrix Commerce Ltd. We value your satisfaction and aim to provide a smooth shopping experience. If you are not completely satisfied with your purchase, please review our Returns & Refund Policy below.

1. Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Be returned with all original packaging, tags, accessories, and manuals.

  • Include proof of purchase or your order number.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned unless they are faulty or damaged upon arrival:

  • Personalized or custom-made products.

  • Gift cards.

  • Downloadable digital products.

  • Perishable goods.

  • Hygiene or personal care items that have been opened or used.

  • Items marked as "Final Sale" or "Non-Returnable."

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the item and packaging.

We will review your request and arrange a replacement, exchange, or refund where appropriate.

4. How to Start a Return

To initiate a return, please contact us using the details below:

Veltrix Commerce Ltd

Email: Veltrixcommerceltd@gmail.com

Phone: +44 7476 604 0707

Address: Office 17964, 182-184 High Street North, East Ham, London E6 2JA, United Kingdom

Please do not return products without first contacting us for return instructions.

5. Return Shipping

Unless the item is defective, damaged, or supplied in error, customers are responsible for the cost of return shipping.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved:

  • Refunds will be issued to your original payment method.

  • Processing typically takes 5–10 business days, depending on your payment provider or bank.

Original shipping charges are generally non-refundable unless the return is due to our error or a faulty product.

7. Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need an exchange, please contact our customer support team.

8. Order Cancellations

If your order has not yet been processed or shipped, you may request cancellation by contacting us as soon as possible.

Orders that have already been dispatched cannot be cancelled but may qualify for a return in accordance with this policy.

9. Consumer Rights

Nothing in this Returns & Refund Policy affects your statutory rights under applicable consumer protection laws.

10. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Veltrix Commerce Ltd

Website: https://vertixcommerceltd.co.uk/

Email: Veltrixcommerceltd@gmail.com

Phone: +44 7476 604 0707

Address: Office 17964, 182-184 High Street North, East Ham, London E6 2JA, United Kingdom