Privacy Policy

At Veltrix Commerce Ltd, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

Personal information such as your name, email address, phone number, billing address, and shipping address.
Payment information (processed securely through trusted third-party payment providers; we do not store your complete payment card details).
Order history and purchase information.
Device information, including IP address, browser type, operating system, and browsing activity.
Cookies and similar technologies to improve website functionality and user experience.

2. How We Use Your Information

We use your information to:

Process and fulfill your orders.
Provide customer support.
Respond to your inquiries.
Send order confirmations and shipping updates.
Improve our website, products, and services.
Prevent fraud and maintain website security.
Comply with applicable legal obligations.
Send promotional emails and offers (only where permitted by law or with your consent).

3. Cookies

Our website uses cookies to:

Remember your preferences.
Improve website performance.
Analyze website traffic.
Provide a better shopping experience.

You can disable cookies through your browser settings, although some website features may not function properly.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third parties only when necessary, including:

Payment processors.
Shipping and delivery partners.
Website hosting and technology service providers.
Legal authorities when required by applicable law.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no method of internet transmission or electronic storage is completely secure.

6. Data Retention

We retain your personal information only for as long as necessary to:

Fulfill your orders.
Provide customer support.
Meet legal, tax, and accounting obligations.
Resolve disputes and enforce our agreements.

7. Your Rights

Depending on your location and applicable law, you may have the right to:

Access your personal information.
Correct inaccurate information.
Request deletion of your data.
Object to or restrict certain processing.
Withdraw consent where processing is based on consent.
Request a copy of your personal data.

To exercise these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.